How to Design and Deliver Consumer Value through Innovation
In this session attendees will learn more about an Innovation Process Model, how that model was developed, and how that model and its elements can help companies innovate more effectively. Todd will cover how Mindset, Theory, Methods, and Toolsets of Innovation play into this and how companies can effectively use these strategies.
Todd Dunn is an Innovation Director at Intermountain Healthcare. He is responsible for advancing innovation in the areas of IT, Clinical Care Delivery, etc. His unique role includes educating caregivers within Intermountain and external to Intermountain in the practical application of innovation theory, methods and tools to improve the patient and the caregiver’s experience. Todd serves as adjunct faculty at the University of Utah’s Innovation-Corp on courses including: Lean Startup methods and broad scale innovation programs. Todd worked with Cisco Systems, Siemens Medical, Mckesson, and GE before joining Intermountain Healthcare. In his roles he has interacted with hundreds of early stage healthcare companies. He has led partnerships with Velano Vascular, Tissue Analytics, Ayasdi, etc. He was a contributor to Alex Osterwalders 2nd book “Value Proposition Design” He is an author, entrepreneur, and speaker on the topics of innovation and “Design for People”, which is part of Clayton Christensen’s book, Competing Against Luck.
About Our Sponsor: ConvergeOne
ConvergeOne is Your Partner for Achievement and Success
Founded in 1993, ConvergeOne is a leading communications service provider offering custom information, data solutions and services. Decades of knowledge and expertise have been invested to create best-in-class solutions in customer experience, collaboration, contact center, cloud, data center computing, networking and security. The company has earned more than 1,400 industry certifications with over 200 technology partnerships including Avaya, Cisco, Microsoft, Interactive Intelligence and IBM. Expertise across the portfolio enables ConvergeOne to partner with customers to achieve business outcomes regardless of the technology. Professional and Managed services provide customers a full complement of solutions to design, build and operate their environments. ConvergeOne Cloud enables customers to benefit from the latest collaboration solutions with industry leading pay per use models offering maximum flexibility and risk mitigation. For 2018, ConvergeOne received an NPS of 70 — a nine-point increase from our 2016 score of 61. Notably, it moves ConvergeOne from NPS’s "Good" category to its "Excellent" category. This validates that our customer-centric approach is resonating with our customers, as they are loyal to us and will actively share positive referrals based on their experiences.
We hope you can make it to this event!